 Alex Polizzi was on Richard Bacon's BBC radio show yesterday reviewing her superb new series The Hotel Inspector. She said that if you follow the basics its a bloody good start, which are:
1) Make sure your hotel is very clean everywhere.
2) Welcome guests properly with a smile and look like you are happy to see them.
3) Deal with complaints properly and fully.
4) Run at a profit, make sure you do not discount rooms too much.
The only one I would add to that is to make sure you are "always selling" through promotions, events, web optimisation, social networking and revisits etc.
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